Cancellation & Refund Policy

Cancellation & Refund Policy for Ride My Trip

At Ride My Trip, we understand that travel plans can change. We are committed to providing a smooth and transparent cancellation and refund process. Please review the following policy to understand your rights and obligations regarding cancellations and refunds for services booked through our website.

1. General Booking Conditions

• All bookings made through Ride My Trip are subject to the terms and conditions of the service providers, such as airlines, hotels, and bus companies.
• The cancellation and refund policies of each service provider may vary, and you will be notified of these policies at the time of booking.
• In the event of a cancellation or refund request, we will do our best to process your request in accordance with the service provider's policies.

2. Flight Cancellations and Refunds

• Non-Refundable Flights: Many airline tickets are non-refundable, and cancellations are not possible. If a refund is available, it will be subject to the airline's policy, and a service fee may apply.

• Refundable Flights: If you book a refundable flight and need to cancel, the refund will be processed according to the airline's policy, typically within 7–14 business days.

• Changes to Flight: If you need to make changes to your flight, such as changing dates or routes, the airline may charge change fees, which will be communicated during the booking process.

  Note: Cancellation and refund requests for flights must be submitted within the time frame specified by the airline.

3. Hotel Cancellations and Refunds

• Non-Refundable Hotel Reservations: Some hotel bookings may be non-refundable. If you cancel these bookings, no refund will be issued, and any prepayment will be forfeited.

• Refundable Hotel Reservations: If your hotel reservation is refundable, you may cancel your booking and receive a full or partial refund based on the hotel's cancellation policy. Refunds will typically be processed within 7–14 business days.

• No-Show Policy: If you do not check in on the scheduled date and have not canceled your booking in advance, the hotel may charge a "no-show" fee. Refunds for no-shows are generally not available.

  Note: Refund eligibility for hotel bookings depends on the hotel's cancellation policy, which will be clearly outlined at the time of booking.

4. Bus Services Cancellations and Refunds

• Bus Ticket Cancellations: If you wish to cancel your bus ticket, please do so within the allowed cancellation window. Most bus companies allow cancellations up to 24–48 hours before departure for a full refund, but this may vary.

• Refund Processing: Refunds for canceled bus tickets will be processed according to the bus company's policy and may take up to 7–14 business days.

• No-Show Policy: If you miss your bus without prior cancellation, no refund will be issued.

  Note: Cancellations and refunds for bus services are subject to the policies of the bus provider and will be communicated during the booking process.

5. Holiday Packages Cancellations and Refunds

• Customized Packages: For customized holiday packages that include flights, hotels, and transfers, cancellations are subject to the terms and conditions of the third-party providers involved in the package (e.g., airlines, hotels, tour operators).

• Partial Refunds: If you cancel a holiday package, you may receive a partial refund depending on the cancellation policies of the individual service providers within the package.

• Early Cancellations: If you cancel your holiday package more than [X] days before your scheduled departure, you may be eligible for a partial or full refund, minus any applicable cancellation fees.

  Note: Refund requests for holiday packages should be made as soon as possible to ensure the highest chance of receiving a refund.

6. How to Request a Cancellation or Refund

• To request a cancellation or refund, please contact Ride My Trip customer service by email at [Insert Email] or through our website’s contact form.
• Provide your booking reference number, details of your request, and any relevant documentation to help us process your request.
• We will confirm receipt of your request and, where applicable, provide you with instructions on how to proceed with the cancellation.

7. Processing of Refunds

• Ride My Trip will process your refund request as soon as possible, typically within [7–14] business days after approval.
• Refunds will be issued via the same payment method used for the original transaction. In some cases, we may issue refunds as travel credits or vouchers if agreed upon with the customer.
• Please note that third-party service providers (e.g., airlines, hotels, bus operators) may have their own timelines for processing refunds, which could take longer.

8. Special Circumstances (Force Majeure)

In the event of circumstances beyond our control, such as natural disasters, political unrest, or global pandemics (e.g., COVID-19), Ride My Trip and third-party service providers may not be able to provide refunds. In such cases, we will do our best to offer alternate arrangements or credit for future bookings.

9. Changes to the Cancellation & Refund Policy

We reserve the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or need assistance with a cancellation or refund request, please contact our customer support team.